People > Process > Profit
Why software can't fix a people problem (and what actually does).
I’ve said this in meetings, on job sites, and in interviews:
If you have the wrong people, your process doesn’t matter.
I’ve seen companies invest six figures into operations software and then give it to field teams who don’t want to use it.
I’ve also seen a half-broken spreadsheet become the backbone of a multi-million-dollar company, simply because the team behind it cared.
Jim Collins said it, too
Get the right people on the bus. And once you’ve got them, give them a system, a way of working, something that says,
“This is how we do it here.”
Because the right people, with the right direction, are self-motivated and self-managed.
We get this backward all the time. We chase optimization before alignment.
We buy software to fix problems that live in people.
We implement processes that nobody follows.
And then we wonder why nothing changes.
Have a system
In the EOS (Entrepreneurial Operating System®), we talk about having the "Right People" in the "Right Seats."
“Great!” you say. “How do I do that?”
Here's the simple assessment we use to get the right people in the right positions on your team.
Do they:
Get it?
Want it?
Have the capacity to do it?
→ "Getting it" means they understand the mission on a gut level. Not just the position and its tasks, but why those tasks matter.
→ "Wanting it" means they genuinely desire the responsibility. Not out of obligation, or persuasion, but passion.
→ "Capacity" means they have the time, physical ability, mental ability, and emotional capacity to excel in the role.
If you're missing any one of these three, you've got a square peg in a round hole.
The point is, having the right people makes doing the impossible routine.
And you'll never go wrong with that kind of team.
The Invisible Foundation
People first. Then process.
And if both are solid, profit takes care of itself.
Scaling comes later. And sometimes not at all.
Because the goal was never to grow at all costs.
The goal was to be excellent at what you do, with people you trust by your side.
Get the right people on the team, and you can work through almost anything.
Get the wrong people, and the best systems in the world won't save you.
🧰 Need a little help?
I thought you’d never ask:
1. Quick Fix Focus Call – $65
Let’s get it done. One-hour consult to troubleshoot tech, workflow, permits, or crew issues. Clear answers. All action. 🚀
2. System Tune-Up – Starting at $950
Audit + optimize your tools (Buildertrend, JobTread, Procore, GSuite, etc). Includes SOP review, automation tweaks, and hands-on improvements to streamline your operations. ⚙️
3. Full Ops Overhaul – Custom Pricing
Full back-office transformation. I handle tech setup, SOP creation, subcontractor systems, permit coordination, and team training—so you can scale without chaos.
—Paul
Ph: (517) 918-6530
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Schedule a call with me here.