Archive - The Operator's Manual

April 2025

The Secret Every Great Builder Knows About Discipline

Everyone talks about hustle and grit. But very few understand the real driver of success.

Apr 29 •

People > Process > Profit

I’ve said this in meetings, on job sites, and in interviews:

Apr 24 •

The Pursuit of Mastery

You can make money doing almost anything. But not everyone can be a master craftsman.

Apr 22 •

Napkin Math and the Legacy Tax

Let me buy you a beer 🍺

Apr 17 •

The Setback That Saved My Life

Drowning in debt. Sink or swim. I chose to surf. 🏄

Apr 15 •

September 2024

The 7 dead-simple steps to a badass Day 0 onboarding experience

...get this wrong, they're gone

Sep 19, 2024 •

Are you still watching? The Netflix Effect for binge-able onboarding emails

Tap into the psychology of binge-worthy content to make your onboarding emails convert more trial users into buyers.

Sep 13, 2024 •

Self-segmentation or Self-sabotage? You be the judge.

This SaaS onboarding sequence that starts like a Rockstar -but ends up playing air guitar

Sep 13, 2024 •

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